Responsibility

Customers

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Helping customers save time and money

We want to make our customers’ lives easier by improving our service and giving them greater control over their energy, while keeping bills as low as possible. 

Helping customers save time and money

 

PROVIDING EXCELLENT CUSTOMER SERVICE

We are focused on delivering an excellent service that improves satisfaction and makes our customers’ lives easier. That is why we investing in improving customer service systems, enhancing training for our people and growing innovative customer offerings. To see the difference this is making to complaint levels and customer satisfaction, visit our data centre.

Boiler IQ: Don't get left in the cold
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BEING CLEAR AND COMPETITIVE ON PRICING 

Energy bills can be a real worry for hard-pressed households. Despite 83% of the energy bill being made up of costs we cannot fully control, such as wholesale energy costs, distribution charges and social and environmental taxes, we are committed to keeping our prices competitive. 

Your energy bill explained

What makes up your energy bill

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We regularly review our energy prices to ensure they remain competitive and inform customers if they could save money by moving to a different tariff.  In the UK for example, every energy bill shows customers whether they could pay less by moving to a different British Gas tariff or they can find out via our online tariff checker

See how we are helping those in need keep their homes warm in winter and cool in summer. 

 

INNOVATING TO SATISFY THE CHANGING NEEDS OF OUR CUSTOMERS

Our customers’ needs are evolving. They want more than just affordable energy and choice. They also want control of their energy use and the ability to use less. Our innovative products and services are making this a reality by giving customers greater control, comfort and choice.  

Explore our Connected Home

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Fond out more about our cutting-edge products and services in our Innovation section

 

Responsibility
Helping those in need
Innovation
Exciting initiatives, products and services for our customers
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Reports and Downloads